1.General Conditions/ Applicability

1.1. These general conditions are applicable on all deliveries of HCG Supplements and on all agreements concluded with HCG Supplements. HCG Supplements reserves the right to change or to extend the conditions from time to time.

1.2. By using the internet site of HCG Supplements and /or by ordering goods the purchaser accepts these General Conditions and he also accepts all rights and obligations as mentioned on the internet site.

1.3. In case of the purchaser referring to his General Conditions, those conditions are not applicable if there does not exist a previous written consent by HCG Supplements.

1.4. The definition ”Purchaser” extends to every visitor of the internet site that is to say every private person or corporate body that has or will have a contractual relation of any kind with HCG Supplements.

2. Agreements

2.1. An agreement is concluded at the moment of confirmation of the order of the Purchaser by e-mail to the e-mail address indicated by the Purchaser.

2.2. The Purchaser and HCG Supplements agree that by using electronic ways of communication a valid agreement is concluded as soon as the condition of article 2.1. has been fulfilled. The absence of an original signature does not alter the fact of a binding nature of the offer and the acceptance of it. The electronic files of HCG Supplements are valid as a presumption of proof, so far as permitted by law.

3. Prices

3.1. All prices on the site are “Ex Warehouse” ( incoterms 1990), expressed in Euros as per legal requirements. Not included are other possible taxes established by the authorities and the postage + packing charges if not mentioned differently in the product information.

3.2. If the purchaser is not present in the country of delivery, the purchaser is responsible for the corresponding import duties.

3.3. The postage + packing charges are not included in the price, unless specifically mentioned.
Our standard shipping fee is 15 USD. For orders below 50 USD, we are forced to charge an extra 15 USD for handling. In our shop, these handling costs will be included in the shipping fees. These will therefore be 30 USD for all orders below 50 USD. Orders above 200 USD do have free shipping worldwide!

4. Payment

4.1. In the case of orders via the internet site, there exists the following ways of payment :

• bank transfer
• Credit card (Visa, Mastercard)

5. Deliveries and terms of delivery

5.1. Orders are delivered as soon as possible. The terms of delivery mentioned in the internet site are only an indication and do not count as final. HCG Supplements can put additional information concerning these terms of delivery on the internet site or make this information known in another written way. This information is only meant as an indication.

5.2. If a product is ordered by the purchaser is momentarily out of stock, information will be given about the availability. The purchaser will be informed of the delay by e-mail or by telephone.

5.3. Deliveries will be made to the address indicated by the purchaser at the conclusion of the agreement.

5.4. HCG Supplements will take care of the delivery by mail or by any other means to be chosen by HCG Supplements, for the account of the purchaser. Delivery by mail or in any other way will take place after the receipt of the payment for the products by HCG Supplements. The ownership is handed over at the delivery itself.

5.5 Delivery will be made at risk of the client. HCG Supplements can not be held responsible for local restrictions because of legislation.

5.6 Delivery will be made as soon as the entire payment has been received.

5.7 We cannot be held responsible for damage or loss to the goods during shipping. We will not be held responsible for detained or confiscated packages.

6. Time to consider

6.1. After the delivery of the ordered product, the purchaser has the possibility of cancelling the present agreement with HCG Supplements within 7 working days after receipt. The purchaser is not obliged to give a reason for this cancellation.

6.2. If the purchaser wants to dissolve the agreement as per article 6.1. of these conditions, he must announce this to HCG Supplements in writing ( letter, fax or e-mail). He immediately must send the products back to HCG Supplements. The costs and the risks of this return have to be borne by the purchaser himself.

6.3. The payments that the purchaser has made at the moment that he chooses to rescind the agreement with HCG Supplements as per the articles 6.1 and 6.2 of these conditions, will be paid back by HCG Supplements within 14 days after the return of the products.

6.4. HCG Supplements reserves the right to refuse the products that are sent back or to pay back only a part of the amount that has been paid by the purchaser if HCG Supplements suspects that the product has been opened, used or damaged by the purchaser ( i.e. not by the fault of HCG Supplements of by the fault of the delivery services).

6.5. If a product is sent back that in the opinion of HCG Supplements is damaged by an act or negligence of the purchaser or can be attributed to the purchaser, HCG Supplements will inform him in writing ( letter, fax or e-mail). HCG Supplements has the right to withhold the decrease in value of the product as a direct consequence of this damage from the amount to be paid back.

7. Guarantee and responsibility

7.1. For by HCG Supplements delivered products only the guarantee as established by the manufacturer of the products, is applicable. During this period of guarantee, HCG Supplements only has the function of an administrative mediator.

7.2. HCG Supplements can only be held responsible for damage caused on purpose or caused because of serious fault, or that comes into existence because of circumstances that by law are automatically at the risk of HCG Supplements. HCG Supplements is never responsible for consecutive damage, trade damage, indirect damage or loss of benefit or turnover.

7.3. If HCG Supplements is obliged to pay a damage fee, this damage fee will never be higher than the amount of the invoice relating to the product or the service which caused the damage.

7.4. Circumstances which, in any case, cannot be attributed to HCG Supplements are the following: strikes, lock-outs, illness, import-, export- or prohibition transit, transport problems, non respecting of obligations by subcontractors, production breakdown, atmospheric disasters, nuclear catastrophe, war or the threat of war, or fault of HCG Supplements except by malicious intent or serious fault.

7.5. The legal responsibility of HCG Supplements as established by law is unimpeded by the contents of these articles.

7.6. Without prejudice , there can be no question of a guarantee in the following cases:

• the product has been altered;
• the original invoice cannot be presented , has been altered or has been made illegible;
• the defects are the consequence of a use that is not appropriate or that is injudicious;
• damage that has been caused by malicious intent, serious fault or by negligence.

8. Personal details

8.1. HCG Supplements will only make use of the details of the purchaser according to its policy of privacy.

8.2. HCG Supplements always applies the relevant rules and legislation of privacy.